FAQ
Frequently asked questions
How do I reserve a room?
Choose your dates on our Book page and press the button — your details open in WhatsApp, ready to send to us. You can also call us on +91 70014 50233 or +91 95935 08798. We reply as quickly as we can to confirm availability and the rate.
How do I pay an advance?
If an advance is needed, we will send you a secure Razorpay payment link on WhatsApp after we confirm that your room is available. Please mention your name and dates when you pay.
When is my booking confirmed?
Sending us your dates is an enquiry, not a confirmed booking. Your room is confirmed only when the hotel confirms it to you by phone or WhatsApp.
What are the check-in and check-out times?
Check-in and check-out times will be published here shortly. Until then, please confirm them with us by phone or WhatsApp.
What is the cancellation policy?
Please read our Cancellation & Refund Policy page, and confirm the terms with us before paying any advance.
Can I request a particular room?
Yes. Each of our four rooms can be requested individually — including Deluxe Super Room 3 and Room 4. Choose the room on the Book page or tell us on WhatsApp.
How can I contact the hotel?
Call or WhatsApp us on +91 70014 50233 or +91 95935 08798. You will speak directly with the people who run the house.
Are children allowed?
Please contact us before booking a stay with children so we can advise on the right room. Our children's policy will be published here.
Which amenities are available?
See our Amenities page and each room's page for the facilities we have confirmed. If something matters to you, please ask us before you book.
How do I reach the property?
We are at Sarda Building, Old Children Park Taxi Stand, M.G. Marg, Gangtok. See our Location page for the map and directions, or call us and we will guide you.